1. Overview
This Refund Policy applies to paid subscriptions to Pikari (Dreamer, Innovator, Visionary, and any other paid tier listed on our Pricing page), billed through RevenueCat with Stripe as the payment processor.
2. Free Trial
Every new account receives 7 days of free access before any charge occurs. No payment method is required to start the trial, so no refund is needed for the trial period itself.
3. 14-Day Refund Window
If you are not satisfied with your subscription, you may request a refund within 14 days of the charge date by contacting us. Refund requests submitted within this window are honored for your most recent billing charge.
4. Requests Outside the Window
Refund requests made more than 14 days after a charge are evaluated on a case-by-case basis and are not guaranteed.
5. How Refunds Are Processed
Approved refunds are processed back to your original payment method through Stripe. Please allow up to 5-10 business days for the refund to appear, depending on your bank or card issuer.
6. Cancellation vs. Refund
Cancelling your subscription stops future billing but does not, by itself, refund the current billing period. To request money back for a recent charge, follow the process in Section 3.
7. Annual Plans
For annual subscriptions, the 14-day refund window applies to the most recent annual charge, not to the full year retroactively.
8. Non-Refundable Circumstances
We may decline a refund request in cases of suspected abuse, such as repeated trial-and-refund cycles on the same account or payment method.
9. How to Request a Refund
Contact us with your account email address and the reason for your request. We aim to respond within 5 business days.
10. Changes to This Policy
We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.